Frequently Asked Questions

We work with all major native and neutral CAD formats to ensure seamless integration with your engineering department. Our preferred formats are native STEP (.stp, .step) and IGES (.igs). For MBD/PMI programming (Model-Based Definition), we can natively import CATIA V5/V6, Siemens NX, SolidWorks, and CREO files directly into ZEISS CALYPSO or Hexagon PC-DMIS.

Service Metrology Limited operates under strict ISO 9001 guidelines, and our reference artifacts and master spheres are calibrated in ISO/IEC 17025 accredited laboratories. All tactile validations performed on our CMMs conform geometrically to the ISO 10360-2 standard for dimensional measurement data.

For standard prismatic parts, we typical deliver verified offshore/offline code within 3-5 business days from receipt of CAD and drawing (2D PDF). Highly complex aerospace forgings, multi-cavity molds, or programs requiring complex PiWeb loop integrations may take 7-14 days. Expedited 48-hour routing is available for critical AOG (Aircraft on Ground) projects.

Yes. A core pillar of our business is onsite integration. Our senior application engineers will travel directly to your facility (globally) to run-off the programs on your physical hardware, correlate results, calibrate the probe matrix, and train your quality operators on AUKOM-aligned metrology principles.

Our ZEISS METROTOM systems easily penetrate plastics, ceramics, and aluminum with high resolution. Dense metals like steel, titanium, and Inconel can be scanned depending on the wall thickness. Generally, we can penetrate up to ~15mm of steel before beam hardening artifacts significantly degradation data quality. We recommend a feasibility review of your CAD model prior to shipping dense alloy parts.